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What should you do if your Concord home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family members – against the many risks you might encounter, like burglary, fire, and carbon monoxide leaks. Even though your home might be prepared, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Concord home alarm system goes off? The sound of an alarm is likely to be startling, disorienting, and might incite panic. Your best option is to stay composed and adhere to these straightforward suggestions.

Steps to Take When Your Home Alarm System In Concord Goes Off

It’s a circumstance no resident wants to be in, but it’s also the reason why you installed a home alarm system from the outset. You’re awakened from a deep sleep with the telltale blaring of an alarm after a security sensor has been triggered. So what is your next move?

  1. Try not to panic. This is simple to say but harder to accomplish when your home security alarm is blaring, and your heart is racing. But keeping yourself calm is the best way to evaluate what’s going on. Avoid the urge of trying to manage the emergency on your own and let your monitoring professionals and first responders perform their job.
  2. Take care of your family members. Your main focus should be your family and getting them out of danger. In the event of a burglary, this might include proceeding to a designated safe room as far away from access points as possible. Chances are your alarm already frightened away the trespasser, but it’s always wiser to be safe than sorry. If there’s fumes or a blaze, please exit your house immediately.
  3. Grab your phone. In this day and age, almost all people take their phones at all times, but you may neglect to grab it during an urgent situation. It’s a good thing to have. You’ll be able to stay connected with your monitoring experts and get alerts through your home security app.

Connect With Your 24/7 Monitoring Agents

The moment your home alarm system in Concord goes off, your 24/7 monitoring professionals will spring to action. The first move is to validate your alarm, and that involves getting in contact with you. The procedure they follow is dependent on the sort of emergency. To illustrate, when a medical emergency occurs, one attempt will be made to get in touch with you before first responders are sent out. If you have a burglary alarm - the most common kind of alarm - a monitoring professional will adhere to these guidelines to reach out to you:

  • An effort will be made to contact you via the touchscreen interface. You will generally be required to supply a passcode.
  • If that is not successful, a call is attempted to your principal contact number.
  • A secondary number or your first contact person is attempted next.
  • If there still isn’t an answer, nearby police are deployed.
  • Your monitoring agents will attempt to reach you again once emergency personnel are notified.

If you're not in a position to converse with the monitoring team, that’s OK. Assistance will still be deployed even when you're not available to verify the emergency.

Get prepared for any emergency with a Vivint home alarm system in Concord

Stay ready for any crisis with a modern home alarm system in Concord from Vivint. Dial (802) 909-3379 to start the customization of your home’s security today.